Internet Banking FAQs
- General FAQs
- How to apply FAQs
- Login FAQs
- Biometric Login FAQs
- Auto OTP FAQs
- Security FAQs
- Transaction & Services FAQs
- Bill Payment FAQs
- Technical FAQs
- Beta Version
General FAQs
- 1. What is Internet Banking (iBanking)?
iBanking is a system allowing individuals to perform banking activities at home, via the internet. You can do any online banking activities such as account transfers, balance inquiries, bill payments, and stop-payment requests. Account information can be accessed anytime, day or night, and can be done from anywhere. A few online banks update information in real-time, while others do it daily. Once information has been entered, it doesn't need to be re-entered for similar subsequent checks, and future payments can be scheduled to occur automatically.
- 2. Why should I use KBZ iBanking?
KBZ iBanking provides instant up-to-date access to your accounts from anywhere and anytime as long as you have access to the Internet. It is secure and easy-to-use. It is convenient and takes only a few “clicks on your mouse” to get updated account information and complete a banking transaction leaving you with more time for other things. You can perform KBZ iBanking right from the comfort of your home or office or anywhere in the world as long as internet is available.
- 3. What are the benefits of KBZ iBanking?
Benefits of using KBZ iBanking are as follow :
- (1) Service available at all time (24/7)
- (2) Save time and cost of travelling
- (3) Instant settlement, payment and transfer
- (4) Able to do any type of financial transaction from the web or mobile application
- (5) Able to receive instant notification for any action
- 4. Is this service available 24-hour a day?
Yes, this service is available 24 hours a day and 7 days a week.
- 5. Can I access KBZ iBanking service from overseas?
Yes, you can access KBZ iBanking service wherever you have the internet access.
- 6. Can we get help from online (eg. user guide) to use iBanking?
Yes, you can download the user guide from KBZ iBanking login page.
- 7. What if I don't have a PC or laptop to access KBZ iBanking?
You can access to KBZ iBanking with any Andriod and IOS devices.
- 8. How many kind of currency can I use via iBanking? Which currency?
You can use only local currency (Myanmar Kyats) at the moment.
- 9. How many type of account can I use in KBZ iBanking?
Six type of accounts can be used which are :
- (1) Saving account
- (2) Current account
- (3) Term deposit account
- (4) Loan account
- (5) Call deposit account
- (6) KBZ MPU Card account
- 10. Is mobile banking safe?
Mobile Banking is safe as the bank has implemented stringent safeguards to protect customer transactions via mobile banking. Customers on their part are to ensure their own safety by:
- • Do not share your phone with anyone
- • Do not share your User ID and Password with anyone
- • Do not respond to SMS, emails or social media requesting you to verify your account by logging into a website that looks like KBZ Bank. KBZ Bank staff will never ask you for your User ID or Password and the bank will never send you a link that requires you to enter your User ID and Password.
- • Always access mobile banking downloaded from the Bank’s website, IOS App Store or Google Play Store
- • To access our website, always type the URL www.kbzbank.com.
- 11. What are the new security features and changes?
- a. We have revised the password rule from 8 alphanumeric to 6 digit numeric. This will be easier for you to remember. It will apply to new Mobile Banking users and existing mobile banking customers (when you perform a password change).
- b. We have introduced Finger Print Biometric that leverages on your phone biometric capture to enhance your mobile banking experience.
- c. We have introduced Auto OTP (One Time Password) to replace SMS/email OTP to deliver your Password via your data plan to your phone without you needing to key it.
- d. Email OTP will be decommissioned. Overseas customers are to use Auto OTP or apply for software token.
- e. Iphone X users (only) will be able to use Face verification instead of fingerprint biometric to access mobile banking.
- 12. My password is currently alphanumeric, do I have to change it immediately?
No, however when you do change it, you will only need to set it to 6 digits numeric (maximum 2 successive or 2 repetitive characters).
- 13. For some mobile banking transactions, I am asked for additional authentication. Is this normal?
Yes, it is normal. Our mobile banking risk management engine will ask for additional authentication when required to safeguard your banking transactions.
How to apply FAQs
- 1. Who can apply for KBZ iBanking?
Everyone can apply for KBZ iBanking who has KBZ Personal account or Corporate Account opened with the Flexcube Core Banking system.
- 2. How do I apply for KBZ iBanking?
You can apply KBZ iBanking by coming to bank in person. iBanking can be used as long as your bank account is opened via Flexcube system. For more details, please contact our KBZ call centre number 09253260087, 09253260091, 09252332845.
- 3. Can companies apply for KBZ iBanking?
Yes, Companies can apply for KBZ iBanking.
- 4. Can I have a lot of different accounts under one user ID?
Yes, you can.
Login FAQS
- 1. I have forgotten my User ID. What should I do?
If you forgot your User ID, you have to come to the bank in person and provide following information and documents to bank staffs.
- (1) Name
- (2) NRC Number
- (3) Email Address
- (4) Mobile Number
- 2. Can I change my Password?
Yes, you can.
- 3. How do I change my Password?
Please click “Change Password” Button on the right corner on the page (this page will appear after log in page). Then type your current password and new password according to the instruction provided on that page. Then click “save” button to finish the request.
- 4. What if I forget my password?
We highly recommend making the password which you can easily remember yourself. However, if you forgot your password, you can contact our KBZ call centre: 09253260087, 09253260091, 09252332845 and ask for advice.
- (1) User ID
- (2) NRC Number
- (3) Date of Birth
- (4) Email Address
- (5) Mobile Number
-
5. Can I have only one log-in User ID for both iBanking & Mobile Banking?
Yes, you can have only one log-in User ID for both iBanking & Mobile Banking services.
There are two methods you can do if you forgot your password.
First one is : Click “ Forgot Password ” button on the log in page, then click on “ User ID “ box then key in your User ID then click submit .
Second one is : User have to come to the bank in person and then provide following information and documents to bank staffs.
Biometric Login FAQS
- 1. What is biometric authentication?
Biometric is the technical term to describe the use of the unique and distinctive human body identifiers or characteristics for measurements and calculations to verify a person.
- 2. Do I need to register for the Biometric Login?
Yes, you need to register for this Biometric login. First, please ensure you have captured your fingerprint on your mobile device; then click on the biometric icon on the mobile banking login page and authenticate with your mobile banking User ID and Password.
- 3. My mobile phone does not support biometric, will I be able to use mobile banking?
Yes, simply launch your mobile banking app and use your existing User ID and Password to access mobile banking. Auto OTP and SMS OTP will still be available to you.
- 4. Can I still authenticate my online transactions if I do not want register for biometric login?
Yes, simply launch your mobile banking app and use your existing User ID and Password to access mobile banking. Auto OTP and SMS OTP will still be available to you.
- 5. Can I login immediately after registration?
Yes, you can immediately login using your fingerprint after successful registration.
- 6. Is this biometric feature available on the Android App mobile phones? What is the minimum Android operating system?
Yes, this biometric feature is available on those Android App mobile phones that support finger print capture. The minimum OS is Android version 6.0.
- 7. What biometric feature is available on the IOS App mobile phones? What is the minimum IOS operating system?
Fingerprint biometric feature is available on IOS App mobile phones with IOS version 9.0 and above. Face ID is supported for iPhone X models and above.
- 8. Can I disable this biometric service?
Yes, you can disable this service and revert back to User ID and Password. You can disable this service from Menu>Settings>Manage Biometric Login.
- 9. How do I set up fingerprint biometric later?
If you click on the Biometric Login icon, the application will prompt you to set up your fingerprint for login.
- 10. What if I have multiple fingerprints registered on my device?
KBZ Bank Mobile App will accept all fingerprints stored on the device. Any of these stored fingerprints can be used to register for the KBZ Mobile App. As a security precaution, you are advised to remove all other stored fingerprints on your mobile device as these can be used to access your mobile banking app.
- 11. What if I add or remove one or more fingerprint(s) on the device?
Additional fingerprint will be able to access the KBZ Bank Mobile Banking App. The removed fingerprint(s) will remove biometric access to KBZ Mobile Banking.
- 12. Can another user log into my biometric login-enabled mobile phone using his or her owned User ID and Password?
Yes, another user can use your biometric login-enabled mobile phone for his or her separate mobile banking usage using User ID and Password. His fingerprint(s) will not give him access to your mobile banking.
- 13. How many devices can I register for the biometric login service?
You can register the biometric login service on only One Device.
- 14. Are my fingerprints stored in the KBZ mobile banking app?
No, the KBZ mobile banking app doesn’t store any finger print but the device does.
- 15. What happens if my device is lost?
We recommend that you should approach nearest KBZ Branch to disable your mobile banking ID or call to inform KBZ Bank Call Center (+959951018555) immediately. Alternatively, simply download the KBZ Mobile Banking App on your new mobile device. Log in to the app with user id / password and register the Biometric login your new device. Upon setting up on your new device, the previous Biometric login info will be automatically disabled on your lost device.
- 16. What happens if I want to change to a new device?
Download the KBZ Mobile Banking App on the new mobile device. Register the Biometric login of your new device and confirm with your User ID and Password. Upon setting up on your new device, the previous Biometric login info will automatically be disabled on your old device.
Auto OTP FAQS
- 1. What is Auto OTP?
Auto OTP is an enhancement security feature on KBZ Mobile Banking app. Auto OTP leverages on your data connection and mobile number registered with the bank to send your OTP securely from our servers to your mobile device. After you have logged into KBZ Mobile Banking app and make a transaction, the system will automatically send the one-time password (OTP) directly to your registered mobile device and authenticate in the background without you needing to key in the OTP. Thus, Auto OTP is faster, more convenient and secure.
- 2. How do I register for Auto OTP?
At login you will be prompted to register for Auto OTP.
- 3. Does Auto OTP Also apply to Internet Banking?
No. For transactions performed on internet banking, you will still require an OTP that will be provided to you via SMS or via your hardware or software token.
- 4. What is KBZ Bank software token?
KBZ Bank uses RSA software token (a type of authentication security software installed on your mobile phone that generates PIN for you to use in mobile banking). It is optional and an alternative to Auto OTP for retail customers (especially those who travel overseas regularly). However, there is a fee of 8,000 MMK for 3 years usage.
- 5. If I do not register for Auto OTP, will I be able to use mobile banking?
Yes, you can still use mobile banking with SMS OTP. However, it is highly recommended that you register for Auto OTP to enjoy additional security protection.
- 6. I have more than one mobile device. Can I enable Auto OTP on multiple devices?
Yes. For security reasons, each customer is allowed to register up to a maximum of 3 devices for Auto OTP.
- 7. What should I do if I change or lose my phone?
If you are changing devices, you can disable Auto OTP on the old device in the
- 8. I am currently overseas, how will the enhancement impact my mobile banking access?
You will no longer receive email OTP. Please register for both biometric and Auto OTP.
- 9. I don’t receive email OTP anymore.
We have stopped sending email OTP. Please make use of our Auto OTP instead.
Security FAQS
- 1. What are the security features of KBZ iBanking?
The security features which we have put in place include:
- Industry's strongest SSL encryption
- Firewall
- Personal Identification Number (PIN)
- Automatic Logout Feature
- Constant alert and notification
- Constant and Vigilant Monitoring
- Regular Review and Audit
- 2. How safe is iBanking?
Technically - iBanking is very safe, encryption used between your PC and the Bank that is very difficult to decode / decipher. The insecure side is *you*! Don't ever leave your userID / password or anything like that written down for others to see and make sure no-one is looking over your shoulder.
Another issue is the security of your own PC - some software can be installed that allows other people to see what you're typing. Be sure to use a proper virus scanner and regularly check your system for spyware.
- 3. How many type of passwords are used to access KBZ iBanking?
KBZ iBanking offers two type of passwords-
- (1) Login Password – enables you to enter into the KBZ iBanking system to manage your banking transactions.
- (2) One Time Password – is for security purpose in doing financial transactions.
- 4. Why my session expires before I finish using and I have to sign in again?
It is an automatic security Logout for your iBanking access which is preventing others to use your iBanking account if you forgot to log out from your system. Time out will occur after some time if you do not use your iBanking account.
- 5. How secure is my transaction?
KBZ iBanking service complies with international Internet security standards and is built according to the highest encryption specifications.
- 6. How many times can I log in if I forgot my User ID?
You can try to log in for maximum 3 times. If you type your User ID wrong for more than 3 times, your account will be locked itself for security which is to prevent fraud. If you encounter this problem, please go to the nearest KBZ Flexcube branch. Therefore, we highly recommend remembering your userID, also gives the name that can remember easily.
Transaction & Services FAQs
- 1. What type of transaction can I do with KBZ iBanking?
You can do following type of transactions at online KBZ banking:
- (1) Funds transfer within your own KBZ bank accounts
- (2) Funds transfer from your bank account to other people bank account within KBZ bank
- (3) Funds transfer to and from multiple accounts
- (4) Bulk Payment
- 2. Are there any other Banking services can I request online?
You can also make request to
- (1) View cheque status inquiry
- (2) Stop or unblock cheque
- (3) View account statements
- (4) Cheque Book Request
- 3. How does Fund Transfer work?
The Fund Transfer will take place after you initiate the transfer. The other parties can receive fund immediately.
- 4. Can I transfer funds to all the KBZ accounts?
Yes, you can transfer fund to any KBZ bank accounts that has been opened under Oracle Flexcube Core Banking system. You can’t transfer fund to the bank accounts which has kept under ACE system. If you want to verify about your account opened system type, please contact our KBZ call centre: 09253260087, 09253260091, 09252332845.
- 5. Can I transfer funds to corporate accounts?
Yes, you can.
- 6. Can I transfer funds to other bank accounts?
At this moment you can only do fund transfer to only KBZ account holders. In the future, we will add this service for our valued customer.
- 7. If I have the iBanking user but the person I want to transfer funds do not have KBZ iBanking user, can I still make a fund transfer to that account?
You can transfer funds to any flexcube system KBZ bank account holders but not to ACE system KBZ bank account holders. For more detail, please contact our KBZ call centre number: 09253260087, 09253260091, 09252332845.
- 8. Can I make changes to my transaction limits?
Yes, you can change the transaction limits online. Please go to “Customer Services” tab then click “Change Users Limits”. However, you can only change the transaction limits within the bank specified limit.
- 9. Can I change my e-mail address online?
No, you cannot change the e-mail address online due to security reasons. If you have to change your e-mail address, please go to the nearest KBZ Flexcube Core Banking System branch.
- 10. Can I change my phone number online?
No, you cannot change the phone number online. If you want to change your mobile number, please go to the nearest KBZ Flexcube Core Banking System branch.
- 11. How do I send enquiry messages, feedback or complain online related to KBZ iBanking?
You can write to us at “Customer Services >> Mail Box” in KBZ iBanking system or at customer_service@kbzbank.com.
Technical FAQs
- 1. What hardware and software do I need to access KBZ iBanking?
Normally, every computer and Android/IOS devices can access to KBZ iBanking.
- 2. What browser can I use?
KBZ iBanking can be accessed by any browser although we recommend Mozilla Firefox, Google Chrome and Internet Explorer.
- 3. Can I access KBZ iBanking using public PC?
KBZ iBanking can be accessed through a public PC. However, we suggest customers to avoid using the service from public PCs for better safety and security reasons.
Beta Version
- 1. What is mean by beta release of KBZ iBanking?
The beta release is considered to be a preview of our iBanking platform and currently limited to certain groups/users only. It is a version used to make available for testing, typically by limited number of users outside the company that is developing the system before the wide public launch. During this phase, we will collect feedback from users about the product's functionality, including what they like and what should be changed before the general launch.